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Common Issues

Quick fixes for frequent problems.

Login & Access​

Can't log in?

  • Reset password
  • Check email spelling
  • Clear app cache

Account locked?

  • Too many failed attempts
  • Wait 15 minutes
  • Contact support if persistent

Tracking & Progress​

Progress not saving?

  • Check internet connection
  • Force sync (Settings)
  • Restart app

Lost streak?

  • Check progress history
  • Verify timezone settings
  • Grace days available (Premium)

Payments & Subscriptions​

Payment failed?

  • Verify card details
  • Check billing address
  • Try different payment method

Can't cancel?

  • Settings → Subscriptions
  • Or via App Store/Play Store
  • Contact support for help

Technical Problems​

App crashing?

  • Update to latest version
  • Clear cache
  • Reinstall app

Slow performance?

  • Close background apps
  • Check storage space
  • Restart device

Need more help? Troubleshooting or Contact Support